Atelier Playa Mujeres- Adults Only - All Inclusive Resort

Everything

Amazing property. Amazing staff. Amazing food.

Tough to get restaurant reservations.

The facilities are great, so is the personnel.

The issues with the sunbeds and dinner reservations made our stay much less enjoyable. The hotel was at its full capacity, so there were not enough good sunbeds for everyone. Probably there are enough sunbeds as such, but not that many of them are actually well placed, away from scorching sun or shadow. Therefore, people would wake up at 5am to reserve their sunbeds. Yes, at 5am while it’s still dark, the pool area is full of people reserving their sunbeds. If you’re late to this strange game, your day by the pool will not be very enjoyable. Bear in mind, the problem is so big that even the hotel staff working by the pool asked us to complain to the management about the sunbed situation as they are tired of solving constant disputes concerning sunbed “reservations” among the guests. Also, the hotel has no buffet and you need to reserve restaurants for dinner on the app. Some restaurants are much more popular than others. Many people stay awake past midnight to make the reservations. If you don’t stay awake past midnight and try to make your reservation at 5am when waking up to reserve the sunbed, very likely nothing is left or some places might still be left but only for 10pm. I don’t want to eat dinner at 10pm. Finally, they organize different workshops every day. Brilliant idea, the issue is that there is max 30spots for thousands of guests. As you can imagine, it causes daily frustration. Overall, I go to this type of hotels to enjoy eating and lying by the pool. Neither of these things went smoothly. I would come back, it is a great hotel, but not functioning properly during the high season. I highly recommend making changes.

The people ! Everyone was so kind.

The property is modern and spacious

More activity in Lobby of building 3